DUNAVERE / Field note
Frequently Asked Questions
Ordering
How will I know my order was received?
An order confirmation is sent to the email entered at checkout. Review it promptly and contact us if any detail is incorrect.
Can an order be changed?
Email service@dunavere.com as soon as possible. Changes cannot be guaranteed once fulfillment begins.
Shipping
When will my order arrive?
Processing normally takes 1–3 business days, followed by an estimated 5–10 business days in transit.
Returns
What is the return window?
Eligible items may be returned within 30 days after delivery. See the Refund Policy for conditions and instructions.
Product care
Where can I find specifications and care guidance?
Materials, dimensions, and care information appear on each product page. Contact customer care if additional information is needed.
How do I compare dimensions and materials?
Use the confirmed specifications on each product page. Styling photography explains context but does not replace written details.
How should outdoor pieces be cared for?
Follow product-specific guidance, keep drainage paths clear, and store portable soft goods when severe weather is expected.
Where can I track an order?
Use Track Your Order for the English tracking page after dispatch.